FAQs

  1. How can I place an order? To place an order on Get Harnessed, follow these simple steps:

    • Browse our website and select the desired merchandise.
    • Add the items to your shopping cart.
    • Proceed to checkout, providing your shipping address and payment details.
    • Review your order and confirm the purchase.
    • You will receive an order confirmation email with the details of your purchase.

  2. What payment methods do you accept? We accept various payment methods to make your shopping experience convenient:

    • Credit cards (Visa, Mastercard, American Express, Discover)
    • Debit cards

  3. How do you handle shipping? We strive to ensure timely delivery of your merchandise. Here's an overview of our shipping process:

    • We offer standard shipping options to most locations.
    • Shipping costs and estimated delivery times are calculated during the checkout process based on your location and the selected shipping method.
    • Once your order is shipped, we will provide you with a tracking number so you can monitor the progress of your package.

  4. What is your return policy? All items are made to order. We want you to be completely satisfied with your purchase. If you wish to return an item, you have 15 days from the delivery date, per tracking information, to do so. Please email GetHarnessed@gmail.com to initiate a return. 

  5. What if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact us at GetHarnessed@gmail.com immediately. We will assist you in resolving the issue and ensure that you receive the correct merchandise or a refund, as per our policies.

  6. Is my personal information secure? Protecting your personal information is a top priority for us. We employ various security measures to safeguard your data. For more information, please refer to our Privacy Policy, which outlines how we collect, use, and protect your information.

  7. Can I cancel my order? If you wish to cancel your order, please us at GetHarnessed@gmail.com as soon as possible. We will do our best to accommodate your request, provided the order has not been shipped yet. We will do our best to cancel, but cannot guarantee cancellation will be successful. 

  8. Do you offer discounts or promotions? Yes, we periodically offer discounts and promotions. To stay updated on our latest offers, promotions, and exclusive deals, sign up for our newsletter or follow us on social media.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience at Get Harnessed.